Refund policy

Every object here is second-hand and sold as a single piece. Two things protect you, and they work differently: the rights the law already gives you, and a guarantee we add on top of them.

Fourteen days to change your mind

You may withdraw from your order within fourteen days of the object reaching you, for any reason, and you never have to give one. Tell us inside those fourteen days — an email to orders@unseend.com is enough, and there is a model withdrawal form at unseend.com/pages/withdraw. Then send the object back within fourteen days of telling us.

We refund everything you paid, including the standard cost of getting the object to you, within fourteen days of you telling us. If you chose a delivery method dearer than our standard one, we refund the standard one. The money goes back by the method you paid with. We may wait until the object is back here, or until you show it is on its way, whichever comes first.

You pay the return postage. If the object was not what its page said it was, we pay it.

You may examine an object the way you would in a shop. If you go further than that and it is worth less for it, we may hold that difference back, and we will tell you exactly what and why rather than quietly paying you less.

Two things sit outside the fourteen days: a sealed recording once the seal is broken, and anything made or altered to your own specification.

Your statutory rights

An object has to be what it was described as. If it is not, you are entitled to have it repaired, replaced or refunded. That right is not something we grant you and it is not something we can limit.

Dutch law sets no fixed guarantee period. What you may reasonably expect is decided by the age of the object, what you paid for it and what the page said about it — which is exactly why our pages say what they say: what it is, what it is for, how it looks, how it works, and what was tested. In the first year, if something is wrong, it is on us to show the object left here sound. After that year it is the other way round.

The Unseend guarantee — three months

On top of all of that, and separate from it: if something we said works stops working within three months of delivery, tell us. We repair it or refund you, whichever is honest for that object.

It covers what the condition paragraph said was tested. It does not cover a new fault caused by use, an object that was sold sealed and untested, or consumables — belts, seals, light seals and batteries wear out, and they are named where they matter.

If it arrives broken

That is not a withdrawal, it is a fault. It is covered for longer and it costs you nothing. Write to orders@unseend.com with the object number and a photograph, and do that before sending anything back, so we can tell you how to pack it. That matters more on a camera than on a plate.

If you change your mind before it ships

Say so and we stop the parcel. You get everything back, the same day.

Where returns go

Unseend — Tovation
Industrieweg 43-54
2651 BC Berkel en Rodenrijs, Netherlands

Please wait for our reply before sending, so the parcel is expected and packed the right way.